A multibillion-dollar industry, the hospitality and tourism industry offers several exciting career opportunities for a hospitality professional to be a success. These include hotels, restaurants, resorts, theme parks, casinos, cruise ships, country clubs, bars amongst others.
Hospitality management is a profession that is an amalgamation of skills, charisma, drive, desire to serve and an ability to remain cool under pressure. Here are some tips to help you jumpstart your career in hospitality management:
1. The Customer is Always Right
The cardinal rule of hospitality for success, you must approach every situation with the idea that the customer is always right. This applies to every aspect of hospitality management since the profession is based on customer service. This means turning every complaint or suggestion into an opportunity to learning, growing, improving and changing. You can put up suggestion boxes and give out feedback forms to all your customers for the same. This will also make your customers feel valued and important.
2. Be There for Your Guests
It is important for you to be present for your guests at all time in order to be a success. The hospitality and tourism industry is a 24×7 job that requires you to be available to your guests day-in and day-out. Every guest in your establishment must be received upon arrival, check-in during their experience, and wish them well upon their departure.
3. Work to Improve Your Business
Your job isn’t only taking care of your clients, it is also taking care of your establishment. You must not only manage the day-to-day operations at your establishment, but also help your company grow which means efficiency and providing greater services to your clients. Try to incorporate the suggestions that your clients give you in feedback forms or suggestion boxes. You should also ask your employees for their suggestions and how you could optimise the workings of your establishment.
4. Know Your Competition
Sun Tzu, in The Art of War, gives a very important piece of advice: know your enemy. You should keep your establishment on the cutting edge by keeping a lookout for your competition. That means keeping a check on other hotels, restaurants, cafes in your area and seeing if they are doing anything different or better than you. See if you can incorporate it in your establishment.
5. Contingency Plans
You should always be prepared for emergencies. In the event of an emergency, you must take the lead. To prepare for one, make detailed evacuation and communications plans. You must train your staff in being prepared for and respond to every conceivable emergency. You must hate regular drills, maintain working equipment like batter-radios, and continually update your emergency preparedness plan.